Limitations for Streaming Video & Ads

This page consolidates known limitations, unsupported behaviors, and constraints across the Streaming Video & Ads feature set. For full context on each limitation, follow the links at the end of each section.

Custom widgets

Widget limit

Each account supports a soft limit of 50 custom widgets per dashboard context — 50 for Video quality metrics and 50 for Ad quality metrics, counted separately. If you reach the limit, delete an existing custom widget before adding a new one. Your existing widgets continue to function normally.

NRQL query patterns

The dashboard filter integration works well for common query patterns. The following NRQL patterns have limited or untested support and may produce unexpected results when global filters are active:

• OR conditions in WHERE — Queries with OR logic in the WHERE clause may produce incorrect results when global filters are applied, due to operator precedence.
• COMPARE WITH — Time-comparison queries may not work correctly with the dashboard time picker integration.
• Subqueries — Nested FROM (SELECT …) patterns may not behave as expected when global filters are applied.
• Complex nested aggregators — Advanced filter() constructs beyond the documented examples may not handle the no-filter state correctly.
• PREDICT clause — PREDICT clause queries may not work correctly with the dashboard time picker integration.

If you encounter a query pattern that doesn't work as expected, contact your New Relic account team with the query details.

For full context, see Create custom widgets for streaming dashboards.

Obfuscation

Roku regex patterns

Roku uses roRegex for pattern matching. Roku doesn't support complex lookahead/lookbehind assertions. Patterns that are valid in JavaScript or Java regex may need to be simplified for Roku.

For full context, see Obfuscate streaming media agent data and Roku obfuscation rules.

Service maps

Entity linking requirements

Linking a media streaming entity to a Browser or Mobile entity requires exact attribute matching. See Service map for Streaming Media & Ads for the full requirements.

Agent migration

Dual event types during migration

Migrating to version 3.xx of the media agent may result in dual event types during an interim period. See Update the media agent for management guidance.