Acceptable use policy

• Uploading, transmitting, or otherwise providing content that infringes New Relic's or a third party's intellectual property, privacy, or other rights, violates applicable laws or regulations or contains viruses, worms, harmful code, malware, or other harmful materials;
• Hosting, selling, reselling, renting, exploiting, sublicensing, leasing, or otherwise providing the New Relic Properties or any portion thereof or use such for time sharing purposes or on a service bureau basis without our express written permission;
• Modifying, disabling, or compromising the integrity or performance of the New Relic Properties or related systems, networks, or data; including by:
  • Attempting to compromise the integrity of the New Relic Properties, including probing, scanning or testing the vulnerability of any part of the New Relic Properties without proper authorization;
  • Overwhelming our infrastructure (such as by using “botnets”, “robots,” “spiders” and “offline readers”);
  • Going beyond the use parameters for any given service as described in the corresponding Documentation;
  • Using metatags or other “hidden text”;
  • Drastically exceeding your contracted rate of use as set forth in your order or the Documentation; or
  • Consuming an unreasonable amount of storage.
• Accessing any unauthorized part of the New Relic Properties, or accessing or searching any part of the New Relic Properties by means other than those provided or authorized by New Relic (including “scraping” or using any data mining methods);
• Obtaining or attempting to obtain the New Relic Properties by any means or device with intent to avoid paying the fees that would otherwise be payable for such access or use;
• Sharing your New Relic Properties account or login credentials, including API keys, with any other individual;
• Deciphering or decrypting transmissions, circumventing any access, authentication or copy restrictions, or otherwise attempting to compromise the security of the New Relic Properties (including any other user’s account);
• Accessing the New Relic Properties in order to build a similar or competitive website, application or service; or
• Attempting to do anything else that may result in some form of adverse impact to the New Relic Properties or use of the New Relic Properties by any of our other customers.

• Posting or transmitting abusive messages, defamatory, libelous, false or misleading statements, hate speech or messages that incite or threaten violence, or stalk or harass others;
• Promoting, encouraging, or facilitating hate speech, violence, discrimination based on race, color, sexual orientation, marital status, gender or identity expression, parental status, religion or creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, genetic information, citizenship and/or any other characteristic protected by law. You're not permitted to use New Relic Properties if you're an entity identified by nationally-recognized non-profits as engaging in such activities.
• Using the New Relic Properties in violation of your company's policy(ies) and procedures, or attempting to modify or gain unauthorized use of or access to, another user's account, website, application, system, equipment or data;
• Misrepresenting yourself, impersonating another person, falsely implying any sponsorship or association with New Relic or affiliation with any third party, engaging in fraud, hiding or attempt to hide your identity or disguising the origin of any content (including by “spoofing” or “phishing”);
• Collecting or harvesting any personally identifiable information, including account names, from any other user's account or the New Relic Properties, or using the New Relic Properties to violate the privacy of others;
• Including, publishing or posting other people's private and confidential information without their express permission;
• Using anyone's name or trademarks without their express written permission;
• Using the New Relic Properties to generate or send unsolicited communications, advertising, chain letters, or spam;
• Soliciting our users for commercial purposes, unless expressly permitted in writing by New Relic;
• Disparaging anyone; or
• Disclosing any confidential information obtained through any method contrary to this AUP.

• Using the New Relic Properties in violation of any applicable law or regulation, including data, privacy, and export control laws in applicable jurisdictions;

• Using the New Relic Properties in any situation for which they are not designed, manufactured or intended, such as for use in life support, emergency or mission critical circumstances, or in any activities where use or failure of the New Relic Properties could lead to death, personal injury or property or environmental damage. For example, you may not use, or permit any other person to use, the New Relic Properties in connection with aircraft or other modes of human mass transportation or nuclear or chemical facilities, life support systems, implantable medical equipment, motor vehicles, or weaponry systems; or

• Querying or otherwise configuring, processing or submitting any personal data that could be legally considered sensitive in any applicable jurisdiction, including, but not limited to:

  (i) patient, medical, or other protected health information regulated by the Health Insurance Portability and Accountability Act (as amended and supplemented) (“HIPAA”);

  (ii) personal data about individuals under the age of 16, which for the avoidance of doubt includes any “personal information” as such term is defined under the Children's Online Privacy Protection Act;

  (iii) government issued identification numbers, including Social Security numbers, driver's license numbers and other state-issued identification numbers;

  (iv) financial account information, including financial account numbers or payment card data (including credit card or debit card numbers);

  (v) credentials granting access to an online account, including the combination of a username or email address along with a password or security question and answer that would permit access to an online account;

  (vi) special categories of sensitive personal data, (such as defined under Regulation (EU) 2016/679 of the European Parliament), including personal data revealing racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health or condition, sexual life, sexual orientation, genetic data, biometric data, or the commission or alleged commission any crime or offense; (vii) precise geo-location data; or

  (viii) any data similar to the above protected under foreign or domestic laws, including without limitation any data subject to regulation under the International Traffic in Arms Regulations (ITAR), 22 C.F.R. §§ 120-130. You represent and warrant to New Relic that you have all necessary rights, consents, and permissions to use and submit data that you send to the New Relic Properties, all without violating or infringing any applicable laws, third-party rights (including intellectual property, publicity, or privacy rights), or any terms or policies governing such data.

• If you choose to use any Third Party Services, your use of Third-Party Services is wholly subject to your separate agreement with the relevant provider.
• New Relic bears no responsibility or liability for Third-Party Services.
• If you enable a Third-Party Service with the New Relic Properties, New Relic may access and exchange Customer Data with the Third-Party Service on your behalf and instruction.
• “Third-Party Services” means any third party platform, add-on, service, or product not provided by New Relic and that a User integrates or enables for use with the Service, including third-party applications and plug-ins.
• Open source software that New Relic makes separately available for download (e.g. community tools) is, as required, governed by the terms of the applicable open source license.
• The license for any open source software identified as included in New Relic Properties will, as required, wholly apply to your use of that open source software.

• You must not prompt or input to generative AI with content that is unlawful or otherwise prohibited by this Acceptable Use Policy.
• Your prompt or input content to generative AI must conform to the Code of Conduct for Azure OpenAI Service.
• You must not engage in any actions that would disable, circumvent, evade, or interfere with the content, security or safety filters that are a part of the generative AI.
• You must use appropriate tone and language when interacting with generative AI. This includes, but is not limited to, not using language or content in generative AI that is offensive or inappropriate, such as discriminatory or offensive towards any individual or group.
• You must not engage in misleading or fraudulent behavior, such as providing false information or misrepresenting products or services.
• You should not rely on or use generative AI for the following:
  • Automated decision-making, including decision-making that produces legal effects on or significantly affects individuals in a similar way. This includes, but is not limited to, purposes such as profiling, political campaigning or lobbying, tracking or targeting individuals, criminal justice decisions, determination of financing eligibility for individuals or housing and employment decisions.
  • Soliciting advice that would generally be provided by a licensed professional. This includes, but is not limited to, medical, financial, and legal advice.
  • Deceptive practices, such as creating or distributing manipulated content that is fabricated, but presented as fact based, to deliberately deceive or sway others towards a certain decision or position.
• When used in accordance with New Relic's Documentation and this AUP, New Relic generative AI does not contsitute a prohibited, or a high risk use case (as those terms are described under the EU AI Act). New Relic generative AI is not intended and You will not use it for such prohibited or high risk use cases such as: practices with the potential to manipulate end-users, either through subliminal techniques or by exploiting the vulnerabilities of specific groups (i.e., children, persons with disabilities), or practices which subject individuals to profiling or social scoring; uses that have a high risk of harm to the health, safety, and fundamental rights of others; uses that could result in catastrophic damage; or use as a safety component or system.
• You're solely responsible for determining whether output from generative AI is accurate, appropriate, and complies with your company policies, and practices, including any policies on data protection, secure coding, open source usage, and quality standards.
• You're solely responsible for any input into generative AI at New Relic, including whether you input your proprietary code. You may not use generative AI to generate output which you know (or reasonably should know) would be unlawful or would infringe on the rights of others.

We will occasionally need to modify this AUP to help us continue to provide you with a great experience while using the New Relic Properties. In the event we modify this AUP, we will do so by posting a revised version, and any changes will be effective immediately if you're a new user of the New Relic Properties and thirty (30) days after posting for all other users. If you continue using the New Relic Properties after we update this AUP, you agree to the latest version of this AUP.

You can report a violation of this AUP to: AUP@newrelic.com. Or by mail at:

Attn: Legal
New Relic, Inc.
188 Spear Street, Suite 1200
San Francisco, CA 94105

This AUP, and our customers' compliance with it, is essential for enabling us to provide you and our other customers with the New Relic Properties, which we take very seriously. You're wholly and solely responsible for appropriate configuration of systems and software that you own or can control to ensure your compliance with this AUP. So, if we determine in our sole discretion that you have violated this AUP, we may, without limiting any other remedies available to us, (i) permanently or temporarily suspend, limit, or terminate your access to the New Relic Properties without notice or liability, and (ii) notify your employer or account administrator with the details of your actions, events, and circumstances that we believe led to the violation of this AUP. This right applies even if the breach is unintentional or unauthorized if we believe that any such suspension, limitation, or termination is necessary to ensure compliance with laws, or to protect the rights, safety, privacy, security, or property of us or others.

In this AUP, the term “content” means:

(1) any information, data, text, software, code, scripts, music, sound, photos, graphics, videos, messages, tags, interactive features, or other materials that you post, upload, share, submit, or otherwise provide in any manner to the services.

(2) any other materials, content, or data you provide to New Relic or use with the New Relic Properties. As used in this AUP, “you” may refer to an individual user or the legal entity an individual user is employed by that has contracted with New Relic, and “we” means New Relic.