Authenticate your New Relic mobile app account

New users

If you do not already have a New Relic account:

1. From your desktop web browser, create a New Relic account.

2. Install your application with the appropriate New Relic agent.

   As part of new account setup, you will receive an email with a password reset link. The password reset link expires after 20 minutes for mobile apps.

Existing New Relic users

No additional requirements; your applications, hosts, and key transactions automatically appear after you sign in.

Users with New Relic partner accounts

Depending on the partner, you may need to complete a different authentication process.

Azure Store users: Due to the deep integration between Azure Storefront and New Relic, Azure Storefront users cannot access their accounts on the New Relic Android or iOS apps.

Users with SAML-SSO enabled accounts

When you sign in to the New Relic mobile app, your session automatically redirects to your web browser. From there you can sign in to your New Relic SAML-SSO account.

If you see any errors when using SAML-SSO accounts on your mobile device, verify that you are able to sign in to one.newrelic.com with a desktop web browser.

• If no, contact your administrator.
• If yes, get support at support.newrelic.com.