Troubleshooting

Server availability data providers not working

Symptom: The NR_SAP_INSTANCE_AVAILABILITY and NR_SAP_SERVER_LIST data providers fail to collect data.

Cause: The DEFAULT.PFL profile on monitored servers is not configured for SAPCONTROL web services.

Solution:

1. Open the DEFAULT.PFL file and check if this line exists:

   service/protectedwebmethods = SDEFAULT

2. If the line is missing, add the following parameter:

   service/protectedwebmethods = SDEFAULT -GetQueueStatistic -ABAPGetWPTable -EnqGetStatistic -GetProcessList -GetEnvironment -GetVersionInfo -GetSystemInstanceList

3. Restart the SAP service (where ## is the instance number):

   sapcontrol -nr ## -function RestartService

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   Important

   A complete restart of the SAP system isn't required. Perform the SAP service restart carefully in clustered systems.

4. Verify the configuration (where ## is the instance number):

   sapcontrol -prot GSOAP_HTTP -nr ## -function GetSystemInstanceList

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Expected result: The command returns the system instance list without errors.